Why work in a callcentre is horrible!

Work at a callcentre is praised as the ideal job on the side by many websites and employment agencies. However, many people who have worked in this branch will say the exact opposite. Working at a callcentre has to be your thing and there are many people who will not be able to handle this type of monotonous work. You can get difficult customers that curse or do not want a conversation at all, which can result in over ten conversations ending in “not interested”.  Here are five reasons why working at a callcentre is terrible.

1.    "Not interested"

You should imagine that you are calling people with an offer hardly anyone is interested in. You call people around dinner-time to ask whether they have a certain insurance or product. As soon as these people know what you are talking about the common answer is “not interested”! You are expected, by your supervisor, to anticipate this answer and pretend that it has not occurred. This can often lead to a torrent of abuse at which you are expected to always stay polite. This is especially difficult after hearing “no” ten times or more. “Not interested” is probably one of the most unpleasant answers you will get whilst working at a callcentre.

2.    Monotonous conversations

Having monotonous conversations until your shift is over is very common when working at a callcentre. These are the ill-fated hours the callcentre employee has to go through very often. Suppose you have the same conversation for four hours in which five questions are asked to consumers on whether they are satisfied with a certain service and every question starts with “are you very satisfied, satisfied, dissatisfied or very dissatisfied”? As soon as the customer indicates that he or she is dissatisfied you are also doomed to ask why, so that the company can improve their service even more to be able to seduce customers into buying even more!  This is no fun.

3.    Selling products (almost) no-one is interested in

Whether we are talking about funeral insurance, a loan or a subscription, you can assume that most of the customers that you will have to deal with either already have it or no longer want it. In these cases you will be forced to try to sell a story of which the final result is already known.

4.    Unenjoyable work

In contrast to working in a bar, you will be speaking mainly to the people on the other side of the phone line when working at a callcentre. Your computer is practically the only thing you will see during your shift, since your colleagues are also hidden by two wooden partitions. There is a very good chance you will only be able to talk to them during your breaks, because otherwise you will get a panting supervisor on your back telling you to get back to work.

5.    It pays very badly (relatively speaking)

It is definitely not the case that callcentres pay badly. A lot of callcentres actually pay very well. The question remains, though, whether having extremely boring conversations is worth the extra cash?  There are a lot of jobs that pay less, but are a lot more satisfying. Time will then fly by a lot faster, which results in you feeling less like you are actually working.

To conclude it must be said that this is not the case for all callcentres. There are plenty of callcentres that offer versatile work with a good atmosphere and a nice salary. You should try to ask what kind of job it is exactly and talk to employees about their experience. You should try to avoid jobs that contain the above points as this will not make you any happier!

Sources: www.todio.nl